Privacy Policy
Last updated:
1. Information We Collect
When you use our website and services, we may collect the following information:
- Contact Form Data: Name, email address, organisation, and message content from our contact form.
- Automatic Data: Through cookies and analytics, we collect IP address, browser type, pages visited, time on site, and referral source.
- Communication Data: If you email or call us, we retain records of your communications.
2. How We Use Your Information
We use collected information to:
- Respond to your enquiries and provide consulting services
- Improve our website and user experience through analytics
- Send you relevant updates about our programmes (with your consent)
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract: Processing necessary to provide you with consulting services
- Consent: Where you've explicitly agreed (e.g., marketing communications)
- Legal Obligation: To comply with UK and EU law
- Legitimate Interest: To improve our services and website security
4. Data Sharing
We do not sell or rent your personal data. We may share information with:
- Third-Party Service Providers: Cloud hosting (secured with data processing agreements), email services, analytics platforms.
- Legal Authorities: When required by law or to protect rights and safety.
5. International Data Transfer
Some of our service providers operate outside the UK/EU. We ensure appropriate safeguards, including Standard Contractual Clauses, for any such transfers.
6. Data Retention
We retain personal data only as long as necessary:
- Contact form submissions: 2 years after final correspondence
- Analytics data: 26 months (Google Analytics default)
- Email communications: 3 years, then deleted
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Delete your data (subject to legal obligations)
- Restriction: Limit how we process your data
- Portability: Transfer your data to another organisation
- Objection: Opt out of certain processing
To exercise these rights, contact: info@filtergreen.world
8. Third-Party Services
Google Analytics: We use Google Analytics to track website usage. Google processes data according to their privacy policy. You can opt out via browser extensions.
Google Maps: Our contact page embeds Google Maps. Google collects location and interaction data according to their policy.
Google Ads Conversion Tracking: We may place conversion pixels to measure campaign effectiveness. No personally identifiable information is shared.
9. Cookies
We use cookies for functionality and analytics. See our Cookie Policy for full details. You can manage cookie preferences through our banner.
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If we learn a child has provided data, we delete it immediately.
11. Data Security
We implement industry-standard security measures: HTTPS encryption, secure hosting, access controls, and regular security reviews. However, no system is completely secure; use of our site is at your own risk.
12. Changes to This Policy
We may update this policy periodically. Changes take effect immediately upon posting. Continued use constitutes acceptance.
13. Contact & Complaints
For privacy questions or to exercise your rights:
Filtergreen
42 Eastcastle Street
London W1W 8DA
United Kingdom
info@filtergreen.world
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): www.ico.org.uk